Frequently Asked Questions
My keymaster has been hacked, can you transfer the phone to me?
Unfortunately we can't transfer assets between keymaster accounts, even if you have been hacked. Please contact Cfx.re support (opens in a new tab).
I have subscribed to the phone for 5 months, can I get a discount?
We do not offer any discounts for having subscribed to the phone previously. You can keep an eye at #📌announcements to get notified when we do a sale.
I can't find my transaction id
You can find your transaction id at https://checkout.tebex.io/payment-history/login (opens in a new tab)
Can I get a discount?
No, we can not offer you a discount. Any discounts are announced in #📌announcements.
I would like to cancel my subscription
You can manage your subscription at https://checkout.tebex.io/payment-history/login (opens in a new tab)
When checking out, it says "payment declined"
If your payment got declined there is nothing we can do. It usually fixes itself if you try later, or it might mean you have been banned from Tebex. Try using another payment method, credit card, device, or a different IP (for example try using a VPN). Alternatively, you can have a friend purchase and transfer the asset to you.
I have XAMPP, how can I install MariaDB?
Follow this video for a guide on how to switch to MariaDB: https://www.youtube.com/watch?v=bigFDwM8YCA (opens in a new tab)